So here is a list of challenges faced while managing associates while running Digital Max Solutions, a Website development company and an online branding firm.
1) People take the job as a training first – execution of their responsibilities second(they are less inclined to feel responsible for their jobs). So tell them bluntly about this distinction when you hire them.
2) Competent manpower are hard to retain for more than a year. Expect short term. Build for mid term, hope for long term. Try calling employees —> associates. Show them you mean that. It may make all the difference.
3) Some people work hard to impress you during the early months of their career with you, and then once they win your trust, start slacking off noticeably (intentionally /unintentionally). So build regular incentive packages and compare their contribution with new people regularly (through statistics, earnings etc)
4) In Kathmandu, you would have to invest most of your resources on infrastructure management, insurance and backup/security of the infrastructure, leaving not much resources for human resources trainings and career development. The only option here is build environment where they can learn from each other. (instead of costly outside trainings)
5) The current brain drain is accelerating the thinking that, “life is easy out in foreign countries” You can’t change that. Just deal with it. Don’t compete just on money. You will lose. Compete on “sentimental values”. Being close to family, exciting office environment, understanding management” etc.
6) Constant distractions in Kathmandu seem to affect an employee’s morale more negatively than on work. Young people are more disturbed by not being able to comprehend or able to find solutions to the complex reality of Nepal. Just let them feel, that once they are inside your workspace, they feel shut out from all these thoughts and problems. Make the office environment in such a way.
7) Not many people are interested in questioning themselves and their bosses about the career direction/chart. (blindly following whatever is given to them or wherever they are led). Very few are inspired enough to make a career path. My tip: reward those inspired ones that do. Pay them much more. You will need them ! they inspire others to do better.
8 ) Common sense (highly undervalued and extremely deficient amongst upcoming IT professionals in Nepal). Well, reward those with common sense. They work at least 2 or 3 times harder than those who don’t.
9) “The grass is greener on the other side” thought is ingrained, plastered, super-glued ! Well, tell them when they are in the other side, they will feel the same. (psychological warfare 🙂 )
10) “Because of My family” is the primary excuse for all deal breaking, ties-breaking decisions, some of the associates make. I have rarely seen one own up to their responsibilities cleanly. Those that have owned up, i have only abundant respect for them. Look for hiring people with passion in their eyes, you won’t get such irrational excuses from such people !
Again, these are my experiences dealing with professionals i have met while running DMS and talking with other entrepreneurs in Nepal running companies in Kathmandu. So take it with a pinch of positive salt please !